More than answers

Press "Ask Emma" in the bottom corner. Emma answers questions about your own workspace with real numbers, such as your credits, what is scheduled or why a post did not go out, and links you to the right screen and guide.

She can also do the work: ask her to create a campaign, draft or revise a post, write a document, approve content or schedule it. Ask naturally, for example "Create a campaign for our spring launch".

You stay in charge

By default every action comes back as a button you press to confirm. Want less clicking? Choose how independent Emma is at the top of the chat:

• Confirm everything (default): you approve each action first.
• Auto-run drafts: drafts, campaigns and documents are created straight away; approving, scheduling and creating a brand still ask first.
• Full autonomy: every action runs straight away.

The same rules, always

Whatever you choose, Emma follows the same rules as the app: your team role, your credits and the content safety checks. Everything she does is logged.

Full screen

Use the expand button in the chat header to work with Emma full screen. Press Escape to make it small again, and again to close.

Talk to Emma

Press the microphone next to the question box and speak. When you pause, Emma sends your question and answers out loud.

Use the speaker button in the chat header to have Emma read every answer aloud. Under each answer you can listen to it again or copy it.

Emma speaks Dutch answers with a Dutch voice and other answers with an English voice, and reads numbers, amounts and percentages naturally.

Attach images and documents

Attachments work once you are signed in. Press the paperclip, drag files onto the chat or paste a screenshot. You can attach up to 10 files to a message: images up to 8 MB and documents up to 12 MB.

Images are saved to your Media library. Emma can see them and use them, for example as the image of a new post or as the starting point for a campaign. Documents (PDF, Word or text) give Emma the background, for example a campaign brief.

Emma remembers

Tell Emma what to keep, for example "always write our posts in Dutch" or "our webinar is every Thursday", and she follows it in every chat. Emma also remembers what she did for your brand and whether it worked, so she does not repeat an approach that failed.

Press the bookmark button in the chat header to see what Emma remembers for this brand and remove anything you no longer want. Everyone on the brand shares the same memory.

Images are checked first

When you attach an image, Emma checks it against your brand's visual rules. If it shows another brand or misses the rules, she tells you and suggests an on-brand image instead. She only puts it on a post after you confirm.

Before you sign in

On the website, Emma answers questions about BrandOps9 itself: features, plans and how things work. You can talk to her there too.