BrandOps9BrandOps9

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Questions, answered

How BrandOps9 works: getting started, content, publishing, Get found by AI, learning, credits, teams and approvals. In plain language.

Getting started

BrandOps9 is an AI marketing platform that turns your website into a full content operation. It learns your brand, writes on-brand social posts and longer documents, schedules and publishes them, learns from real results, and helps you get recommended by AI assistants such as ChatGPT, Claude, Perplexity and Gemini.

Enter your website address. BrandOps9 reads your site and builds your brand and a starting strategy (your audience, offer, proof and call to action). Your Dashboard then shows eight setup steps, from confirming your brand to getting found by AI. Connecting your social accounts is optional and can come later.

Set brand identity, define your strategy, set your publishing schedule and platforms, build reusable proof, generate campaigns, approve usable content, schedule content, and get found by AI. The Dashboard shows which are done and which to do next. You can do them in any order. Once all eight are done, the steps leave the Dashboard after your next visit, and come back if a step opens again.

No. You can create, approve and plan content without connecting anything. Until you connect a platform, scheduled posts become reminders: we email you the ready-to-post content about 30 minutes before it is due.

Creating content

Every post is written from your brand and strategy and then scored for brand fit before you see it. Anything that looks off is flagged, and "Fix QA findings" improves it in one click.

From campaigns, from Autopilot when your queue runs low, and from Get found by AI when it writes LinkedIn posts to close a gap. You can also ask Emma, the assistant, to draft a post.

Yes. BrandOps9 creates on-brand images for posts and document covers, and can turn a cover into a short video. You can also upload your own images (PNG, JPG, WEBP or GIF) or pick one from your media library.

Open Setup & Support → Brand and drag a logo onto another spot in the logo kit, for example from Primary logo to For dark backgrounds. On an empty spot the logo is copied, so it is in both places. If the spot already has a logo, the two swap. It saves straight away and also works by touch on a tablet or phone.

Yes. "Apply brand kit" puts your logo in a corner and adds a caption as a bar or a pill in your brand colours, in one click. "Revert branding" brings back the original.

Yes. In Campaigns, press "+ New campaign" and choose "Start from inspiration". Add up to three ads, posts or screenshots, or pick one of the 42 style templates, choose what to keep (such as the hook, layout or photo style), and pick a campaign. It borrows the style, never the other brand's words or logo, and asks you for real facts instead of inventing them. The same works for one-pagers, landing pages and checklists in Collateral.

Yes, and it is on by default: post images get a headline of up to six words, in a layout that takes turns (top, colour band, magazine cover, split panel or corner), and about one image in five stays without words. To keep images text-free, go to Setup & Support → Brand, and under Visual identity set "Words on images" to "Off". For a campaign of image-only posts, switch on "Let the image do the talking": the headline and call to action go on the image and the post text is one short line plus the link.

Yes. Campaign posts on LinkedIn, Facebook and X end with the link your call to action points to: the campaign's landing page, otherwise the landing page in your strategy, otherwise your website. Documents always include that link too.

A campaign turns one idea into posts for every platform, with one audience, offer and call to action. Let AI suggest campaigns or write one yourself, and add approved documents as proof so the posts use your real facts.

Documents & collateral

Ten types: customer success story, solution one-pager, thought leadership story, whitepaper, market analysis, buyer guide, checklist, ROI brief, objection handling brief and landing page copy. You can also write your own or import a PDF, Word or Markdown file.

Yes. Documents open in a visual editor with images. Every change becomes a new version and you choose which version is live. Download as PDF or Word, or share a public link.

Yes. Press "Style" on a document and pick one of your brand's primary or secondary colours as its main colour. "Make this the default for new documents" saves it for the brand; you can also set the default on the Brand page under Default document style, right below the palette (pick a "Main colour" there).

Add a document to a campaign as proof and its posts are written from it, so they mention your real stories, numbers and proof points instead of general claims.

Publishing & scheduling

LinkedIn, Instagram, Facebook and X. On paid plans, connected accounts publish automatically at the scheduled time. The Free plan covers one platform with manual publishing.

Connected accounts publish automatically. For a platform you have not connected, BrandOps9 still plans the post and emails you the ready-to-post content about 30 minutes before it is due. Post it and press "Mark posted". Connect the account any time to switch to automatic.

Yes. In the second brand, open Setup & Support → Connections, press "Set up" on the platform and choose the account under "Use an account you already connected". Reconnecting and switching between dry run and live are done in the brand that connected it and apply to all brands using it. "Stop using this account for this brand" removes it from one brand only. Only the owner's own accounts can be shared, and only between that owner's brands.

Open Publish. Set your publishing plan once with "Edit plan", then press "Schedule approved posts" to fill your open slots with approved posts, or open a post and choose a time. Drag posts between days in the Month or Week view to move them.

The coverage outlook on the Dashboard and the Publish page shows per platform whether the coming days are covered, how many more posts are needed, or that a platform is not in your plan. It looks 14 days ahead. With Autopilot writing posts, the outlook looks exactly as far ahead as Autopilot fills (for example 7 or 21 days), so what it asks for and what Autopilot makes always match.

Autopilot

Autopilot has three switches. Auto-Generate writes new posts when your queue runs low, Auto-Approve approves posts that reach your quality bar, and Auto-Schedule puts approved posts into open slots. All three are on when you first turn it on, and you can change each one later.

Only when both Auto-Approve and Auto-Schedule are on. Turn Auto-Approve off to review every post yourself. When you turn Autopilot on, you confirm that you take responsibility for what goes out.

Its posts are labelled "Auto-generated" or "Auto-approved", and the Autopilot card shows how full your queue is. Plan & credits shows what Autopilot spent separately from you and your team.

Either new posts kept scoring below your quality bar (five in a row) or you ran out of credits. You get an email either way. A post that misses the bar only on its text is first fixed once automatically; only a post that still misses counts. After five misses the Publish page shows "Autopilot paused itself" with the main reasons, and "Add your products" when product photos would help. Sharpen your brand and strategy, lower the bar in Configure, or top up, then press "Resume Autopilot".

Plans, credits & pricing

A monthly plan with a monthly credit allowance. On every paid plan, writing is unlimited: posts, documents, campaigns and strategy do not use credits. Credits cover images, videos and AI visibility checks. You start on the Free plan with a one-time bundle of trial credits, no card required.

Starter (€29/month) runs one brand with automatic publishing on all four platforms. Growth (€79/month), the most popular, adds the learning loop, AI visibility checks and agent access for up to three brands. Scale (€199/month) covers ten brands with white-label, and Agency (€449/month) has unlimited brands at the best rate.

On a paid plan: images, videos and AI visibility checks. On the Free plan everything uses your trial credits, so you can try the whole product first. "Where your credits go" on Plan & credits shows exactly what was used, by action, person and brand.

No. Importing your results and the weekly analysis are free.

Press "Top up credits" on Plan & credits and buy extra credits through secure Stripe checkout. Extra credits are a one-time purchase, not a plan, they are added straight away and they do not expire. BrandOps9 warns you before you run out, and Autopilot pauses and emails you instead of failing silently.

Plans

PlanPriceBrandsIncludes
Free €01Try everything with trial credits; one platform, manual publishing
Starter €29/month1Automatic publishing on all four platforms, unlimited writing
Growth Most popular€79/month3Everything in Starter + learning loop, AI visibility checks, agent access
Scale €199/month10Everything in Growth + white-label
Agency €449/monthUnlimitedEverything in Scale at the best rate

Get found by AI

It shows whether ChatGPT, Claude, Perplexity and Gemini recommend you when your buyers ask them for advice, who they recommend instead, and what to fix. It then helps you fix it: LinkedIn posts that fill the gaps, a fact sheet for your website, a website check, and customer stories AI can cite.

You tell us your market, your competitors and the questions your buyers ask. A full check asks each AI assistant every question two or three times, because answers vary, and shows how often you are recommended, which competitor leads, and what each assistant actually said. Switch on "Weekly check" to repeat it every week: a full check in the first week of the month and a quick check, each question once, in the other weeks.

A list of the fixes that will help most, grouped into LinkedIn, your website, what AI says about you, and proof on other sites. "Start the guided fix" takes you through them one at a time. Skip what does not apply with "Not for us".

A short, structured description of your business for your website: what you do, where to find you, prices or address, and common questions. AI assistants read it so they describe you correctly. BrandOps9 builds it with you and shows you how to add it for WordPress, Webflow, Shopify, Wix or your web person.

The website check and the fact sheet work on every plan. Your first check of what AI assistants say is included on the Free plan. Starter includes one check a month that you start yourself. Checking more often and the weekly check are part of Growth and up. After your first check you can write LinkedIn campaigns on every plan; they use credits. Checks use credits, or one AI check when your top bar shows AI checks left.

Learning & results

It imports the results of your published posts every night, analyses them once a week, and also learns from your Get found by AI checks. When it finds improvements, you review them one at a time: implement or skip each. Every applied change can be undone.

Changes to how posts are written, sharper strategy answers, new topics, better posting times, rules for images, and answers to the questions your audience asks. Suggestions beyond writing start once a brand has at least four measured posts.

Yes. Every analysis is listed under "Suggested improvements" on the Learning page. Press "Undo" on the newest applied one (changes are undone newest first); posts that were already created stay as they are. "Review again" lets you apply it again later, with your earlier choices ticked, as long as it is still the newest analysis. Older unapplied analyses are marked "Replaced by a newer analysis".

Facebook and X share full results. Instagram shares likes and comments. LinkedIn shares results and comments for Company Pages. The Learning page shows per platform what is measured.

Yes. Turn on "Management report" and you get a live, on-brand link in your colours and logo with the reporting period, headline results, a breakdown per platform and your best posts. No login needed. Switch it off to stop sharing.

AI agents & the assistant

Yes. Open Setup & Support → Agent access, add your connection address as a connector in Claude or ChatGPT, sign in and choose what it may do. Then you can run your marketing from a chat, for example "create a campaign for my spring launch and draft the LinkedIn posts". Available on Growth, Scale and Agency.

Whatever you allow: read your workspaces, content, credits, schedule and learning; create a brand from a website; write posts, campaigns and documents as drafts; and, at the highest level, approve and schedule content. It can never do more than you can, and everything is logged.

Create a personal access token on Setup & Support → Agent access. You get a ready-to-use command with the token filled in. Remove a token there at any time.

Emma answers questions about your own workspace with real numbers, such as credits, what is scheduled or why a post did not go out, and links you to the right screen and guide. She can also create campaigns, draft posts, write documents, approve and schedule. By default each action comes as a button you confirm.

Yes. Press the microphone and speak; when you pause, Emma sends your question and answers out loud. She skips the links at the end of an answer; they stay on screen as buttons. The speaker button in the chat header turns spoken answers on or off, and each answer has buttons to listen again or copy it. Dutch answers are spoken with a Dutch voice, other answers with an English voice. After you sign in you can also attach up to 10 files with the paperclip, by dragging them onto the chat or by pasting a screenshot. Images are saved to your Media library and Emma can use them for a post or as the starting point for a campaign. Images can be up to 8 MB and documents up to 12 MB.

Yes, per brand. Tell her what to keep, such as "always write our posts in Dutch", and she follows it in every chat. She also remembers what she did for the brand and whether it worked. Press the bookmark button in the chat header to see what she remembers and remove anything you no longer want. Everyone on the brand shares the same memory.

Yes. Choose at the top of the chat: Confirm everything (default), Auto-run drafts (drafts and campaigns run straight away; approving, scheduling and creating a brand still ask), or Full autonomy. Emma always follows your role, your credits and the content safety checks.

Teams & roles

The owner can do everything. Collaborators create, edit, approve and publish. Content approvers review, approve and schedule. Content consumers only see the Curated content library. The table below has the details.

Everyone on a brand uses the owner's credits. There are no fees per person.

Content approvers and Content consumers are free and unlimited. A seat is a person who can create and edit: the owner plus every Collaborator, counted once across all your brands. Free and Starter include 1 seat, Growth 3, Scale 10 and Agency 25. The Team page shows "Seats N of M used". Invite links work once and for 14 days; "Resend invite" sends a fresh one.

Yes, on the Scale and Agency plans. In Setup & Support → Team, fill in "What your clients see" (agency name, logo, accent colour and the address replies go to) and press "Save branding". Review emails and invites then carry your name and logo with replies going to you, shared documents say "Shared by" your agency, the management report says "Prepared by" your agency, and people on your brands see your logo in the app.

Yes. Each brand is fully separate, with its own team, settings, schedule and content. How many brands you can have depends on your plan.

A reminder, every six months by default, to check who still has access to a brand. You can change how often in Notifications.

What each role can do

RoleWhat they can do
OwnerEverything: create, approve, schedule, publish, manage team, billing and the brand
CollaboratorCreate, edit, approve and publish content. Not billing, team or deleting the brand.
Content approverReview, approve or reject and schedule content. Cannot create content or change the strategy.
Content consumerOnly the Curated content library: view, download and reuse approved content.

Approvals & review

Invite them in Team as a Content approver. Press "Notify approvers" on the Approve page to email them right away; they also get a daily email when items are waiting. The links open the exact post or document in BrandOps9 after they sign in.

Yes. Approvers sign in with their own account, so a forwarded email cannot be used to approve on someone else's behalf. To share approved content with someone who only needs to read it, give them the Content consumer role or send the public link of an approved document.

Yes. "Request changes" lets them add a note on what to change. The item is marked "Changes requested" and appears under "Needs your attention" on your Dashboard.

Trust & security

Access keys for your social accounts are stored encrypted, connections are renewed automatically, and you can remove them at any time. Approvals require signing in, and nothing publishes without an approval, by a person or by Autopilot's quality bar if you turned it on.

No. There are no advertising or analytics cookies and no third-party tracking pixels, only the storage needed to keep you logged in.

Still have questions?

We're happy to help. Or just dive in and see it work.